The biggest challenge faced by many clinics in Indonesia today is not only limited to the number of patients, but also to the complex, cost-intensive, and minimally supported technological work systems. Answering these needs, Vit, a digital healthcare platform from Indonesia, comes with a new approach: efficiency without compromising on quality.
Through an integrated and flexible digital system, Vit projects that clinics can reduce operational costs up to 30%, trim service time per patient is 32%, and improve patient retention up to 40%—thanks to more adaptive payment models, streamlined systems, and the ability to build direct relationships with patients.
"We realize that the adoption of technology in the clinical sector cannot be generalized. So we designed a system that can be used immediately without expensive investment at the beginning," he said. English: Andrew Kurniawan, CEO Vit.
1. Cost-effective clinic because pay when patient comes
One of the main features that makes Vit different is the model Pay-As-You-Go (PAYG). Clinics do not need to pay expensive monthly subscriptions, they only pay when a patient comes and uses the system. This is a smart solution for small clinics, start-ups, or those who want financial efficiency.
"With the PAYG scheme, clinics do not have to be burdened with fixed costs. This is very helpful for those who are just starting out or have fluctuating traffic," he added. April Pardede, CTO Vit.
2. Faster Service Because Patient Data is Integrated
The Vit System allows patients to carry and access his own personal medical records through the application. This not only speeds up the registration and diagnosis process, but also reduces the burden of data input that usually takes up the time of health workers.
"When the patient already has his/her own history, the medical staff just needs to validate it. No need to start from scratch, and this speeds up the service time," he said. dr. Zwasta P. Mahardhika, M.Med.Ed., Sp.KKLP, CMO Vit.
3. Patients Are More Loyal Due to Direct Communication
Through automatic notification features, visit reminders, examination result information, and personalized education, Vit opens up communication channels. directly between the clinic and the patient. Clinics don’t need to rely on outside promotions or call centers—everything can be done from one dashboard.
“This relationship makes patients feel cared for and appreciated. That’s why they’re more likely to return to the same clinic,” explains Dr. Zwasta.
4. Modular, Flexible, and Quick to Implement
Another advantage of Vit is the ease of integration and scale of adoption. Clinics can start with basic features, then add advanced features as they grow and need.
"Some of our partners even start with just a laptop and internet. No need for special server infrastructure. The point is, fast, practical, and scalable," said Apri.
Encouraging New Clinics to Grow Faster
With this approach, Vit offers not only technology, but also a growth strategy for healthcare facilities. Clinics no longer have to choose between efficiency and quality of service—both can be achieved simultaneously.
"We want to be a growth partner, not just a software provider. And we believe that when clinics become stronger, Indonesia's health ecosystem will also move up a class," Andri concluded.
About Vit
Vit is a digital health platform designed to facilitate clinics, independent practices, and patients in managing healthcare services efficiently, safely, and connectedly. With modular solutions, data interoperability systems, and a friendly approach for both small and large clinics, Vit is committed to creating an inclusive and sustainable health ecosystem in Indonesia.
More info: www.vit.co.id
