General FAQ
What is Vit?
Vit is a cloud-based healthcare technology (SaaS) platform that helps clinics, pharmacies, laboratories, medical personnel, and the general public access and manage healthcare services more efficiently and in an integrated manner.
What can you do with Vit?
Vit provides a clinic management system, digital medical records, patient communication, drug ordering, reporting, and daily health services for the community through one application.
Who can use Vit?
Vit can be used by individuals (patients), health workers, clinic owners, pharmacies, health facilities, corporations and government agencies.
Does Vit replace a doctor or hospital?
No. Vit is not a substitute, but a complement. Vit supports interprofessional collaboration with technology, without replacing the role of medical professionals or healthcare institutions.
Is Vit available throughout Indonesia?
Yes, Vit can be used throughout Indonesia as long as there is an internet connection, and can run offline via the SmartOffline® feature.
Patient FAQ
What are the benefits of Vit for patients?
Patients can more easily find clinics, consult, save medical history, get medication reminders, order services, and monitor their daily health through the application.
How to register and use Vit?
Simply download the Vit app, register with your mobile number, and you can immediately use the available health features.
Is my medical data safe on Vit?
Yes, patient data is encrypted and can only be accessed by you and the healthcare professionals you authorize. Vit does not share data with third parties.
Can I consult online?
Yes. Vit supports consultation via chat and video call with medical personnel from official partners.
Are the services at Vit paid?
Some basic features are free, but there are also paid services such as telemedicine, drug and lab ordering, or chronic disease management subscriptions for families.
Doctors & Health Workers FAQ
What are the benefits of using Vit for healthcare workers?
Vit facilitates digital medical records, monitors patients remotely, schedules consultations, and analyzes clinical data for better decision making.
Does Vit support electronic medical records (EMR)?
Yes. Vit provides a complete and standardized RME system, integrated across services and ready for reporting to SatuSehat.
How to join as a doctor at Vit?
You can register through the official Vit application or website, then go through the STR verification process and other legal documents.
Can I manage my practice schedule through Vit?
Yes. You can set your working hours, location, and availability for online or offline consultations directly from the dashboard.
Can I access patient history securely?
Yes. Patient history can only be accessed by physicians authorized by the patient through an authorization-based access system.
Clinic & Health Facilities FAQ
What features are available for clinics and health facilities?
Patient management, doctor schedules, digital medical records, online queues, payments, drug inventory, operational reporting, integration with SatuSehat, offline features, and so on.
Does Vit support small clinics in villages?
Yes. Vit is designed to be modular and lightweight, and has SmartOffline® features that are suitable for areas with limited internet access.
Is there training for clinic staff?
Vit provides onboarding, video tutorials, online training, and Customer Success Manager support for healthcare partners.
Can Vit replace my old system?
Vit can replace or integrate with your legacy systems, depending on their complexity. Our technical team is ready to assist with the transition process.
Is my clinic data stored securely?
Yes. All data is stored on encrypted cloud servers and complies with national and international medical security standards.
Corporate & Institutional FAQ
Can Vit be used by companies for employee health services?
Yes. Vit has a corporate wellness solution (Vit for Business) that includes employee health monitoring, medical check-ups, consultations, and analytical reports.
Can Vit be integrated with a company's HR or insurance system?
Yes. We provide API and integration support with your company's HRIS, insurance, or wellness provider system.
Is there a special subscription program for corporations?
Yes. Vit provides packages based on the number of employees, type of service, and customized health reporting needs.
Can Vit be used for CSR or social health programs?
Yes. We support corporate social responsibility programs in the health sector with digitalization solutions for services, impact reporting, and technical assistance.
How does Vit ensure the confidentiality of employee data?
All data is stored encrypted, protected by a non-disclosure agreement (NDA), and subject to regular audits for system security and privacy.
Partner & Government FAQ
How does Vit support the digitalization of village health services?
Vit provides an easy-to-use platform for clinics and pharmacies in villages, including the SmartOffline® feature that allows operations to continue even with limited internet connections. Vit also supports dashboard-based reporting and integration with government systems such as SatuSehat.
Can Vit be run through a BUMDes partnership scheme or village cooperative?
Yes. Vit supports white-label models or local partnerships through BUMDes, cooperatives, and health foundations with a transparent revenue sharing system.
Can Vit collaborate with government health programs?
Vit fully supports government initiatives by providing platforms, training and data-driven monitoring systems.
Is Vit available in a white-label version for regional or institutional programs?
Yes, Vit can be customized for specific institutional needs in the form of a white-label platform with a local brand.
What forms of support does Vit provide to regional or government partners?
Technical support, operational training, digital supervision, to dashboard-based reporting and field impact studies.
Technology & Security FAQ
Is Vit cloud-based and accessible from multiple devices?
Yes. Vit is a responsive, cloud-based SaaS that can be accessed from computers, tablets, and smartphones in real-time.
Can the Vit system still be used when the internet is down?
Yes. Vit has a SmartOffline® feature that allows basic operational logging even when the connection is lost, and will automatically sync when the internet is stable again.
How does Vit ensure the security of user and clinic data?
Vit uses medical grade encryption standards (AES 256) and complies with data protection regulations (PDP Act and ISO 27001 standards). All access is logged and audited regularly.
Can Vit be integrated with other systems such as SatuSehat or hospital HIS?
Vit is designed to be modular and supports open APIs for integration with external government or HIS systems.
Does Vit have data backup?
Yes. Vit performs daily automatic backups on secure and certified servers.
Payment & Subscription FAQ
Is Vit paid?
Yes. Vit offers flexible subscription plans based on user needs, including a limited free version and a full-featured paid plan.
What are the Vit subscription package options?
Packages are available for small, medium, and large clinics, including custom options for government agencies or partners.
What are the payment methods for Vit subscriptions?
Payment can be made via bank transfer, virtual account, credit card, or distribution partner system (cooperatives, villages, BUMDes).
Is there a trial period?
Yes, Vit provides a 14-day trial period to try out the main features before subscribing.
Can I pay monthly or does it have to be yearly?
Vit supports both monthly and annual payments, with special discounts for annual payments.
Service & Support FAQ
Does Vit provide training for new users?
Yes. The Vit team provides free onboarding in the form of online training and written/interactive guides.
How do I contact the Vit technical support team?
Via chat in the app, email, or a hotline number available 24/7 for subscribed customers.
Does Vit provide regular system updates?
Yes. Vit performs regular updates with improvements to features, security, and system performance without interrupting service.
What happens if I forget my account or lose access?
You can restore access through the “Forgot Password” feature or with the help of the support team with identity verification.
Is there a dedicated customer success manager for large partners?
Yes. For institutions and strategic partners, Vit provides a dedicated CSM (Customer Success Manager).
Privacy & Data Protection FAQ
How does Vit protect my personal data?
Vit complies with the Personal Data Protection Act and implements a multi-layered encryption and authentication system to protect all user data.
Who can access my data?
Only you and the healthcare professionals you authorize can access your data. Data is not shared without consent.
Does Vit sell my data to third parties?
No. Vit does not sell user data to any party and does not serve ads based on your medical data.
Can I delete my account and all my data?
Yes. You have the right to delete your account and all your data according to the right to be forgotten principle.
Is my data used for AI training or research?
Only with explicit permission. Anonymous data can be used for public research or service improvement, with full control over the user.
