Behind every long queue in the waiting room, every pile of patient files, and every complaint from health workers about administration—there is a latent problem that has long been considered normal: our health service system is still too manual.
However, when technology comes in, hope arises. Electronic Medical Records (RME) is not just about digitizing medical data, but about how we rebuild the patient care experience from the ground up—faster, more thorough, and more humane.
"Health service transformation cannot be half-hearted. RME is the main foundation if we really want to fix the system from upstream to downstream," he said. English: Andrew Kurniawan, CEO Vit.
What is RME and Why is it Important?
RME or Electronic Medical Records (EMR) is more than just a digitized sheet of patient records. It is the heart of modern clinical services. With EMR, every action—from registration, examination, prescription, to payment—is recorded automatically and securely. The stored data can be quickly accessed and used for more informed medical decision-making.
"When patient data is stored properly, doctors can focus more on healing, not administration," he said. dr. H. Zwasta Pribadi Mahardhika, M.Med.Ed., SpKKLP., CMO Vit.
Comparison: Manual Clinic vs Digital Clinic
Aspect | Manual Clinic | Digital Clinic |
---|---|---|
Patient Registration | Queue & Paper | Fast via application |
Medical Notes | At risk of being lost/scattered | Stored securely in the cloud |
Medical Team Collaboration | Need manual coordination | All history in one system |
Patient Retention | Minimal personalization | There are follow-ups & reminders |
Reports & Audits | Complicated, prone to miscalculation | Automatic and ready anytime |
From Paper to Cloud: A Changing Paradigm
In the past, a patient could visit a clinic five times without the doctor knowing the history of previous visits. Now, with RME, patient records are securely stored, easily accessible to authorized health care providers, and can be shared across facilities—clinics, pharmacies, labs.
It’s not just about storing data. It’s about understanding the patient holistically, speeding up diagnosis, and improving outcomes.
3 Benefits of RME Vit That Cannot Be Ignored
1. Efficiency Without Compromise
RME enables faster administrative processes, reduced patient waiting times, and a more streamlined workflow.
"With an integrated system, staff can focus on service, not busy copying data. The impact is immediately felt," he said. April Pardede, CTO Vit.
2. Cross-Service Integration
Registration, check-ups, prescriptions, payments, and final reports—all in one system. This creates a seamless, connected care experience.
3. Increased Patient Retention
When patients feel cared for, they are more likely to return. Data shows that a seamless, personalized experience can increase retention by up to 2x compared to a brick-and-mortar clinic.
"RME opens up huge opportunities for data-driven approaches. We can map patient behavior, disease trends, and even treatment effectiveness," he explained. Dr. Rizky Fajar Meirawan, S.KH., M.Vet., CRO Vit.
In addition, the implementation of RME is also required by the government, in this case the Ministry of Health, read more: Health Facilities Must Implement Electronic Medical Records.
Challenges and Opportunities in the Field
Of course, this transformation is not easy. In many areas, internet connectivity is still a challenge. Health workers also need time to adapt. But with an inclusive approach and the right support, this is not impossible.
Vit, as one of the fastest growing health technology platforms in Indonesia, proves that the EMR system can be implemented even in small-scale health facilities—without large initial costs, thanks to the Usage-Based Pricing scheme.
"We believe that technology should be present without intimidation. That's why we built a system that is intuitive, easy to use, and ready to be used even in remote areas," he added. April Pardede, CTO Vit.
New Directions for Clinics & Patients
Today, a smart clinic is not just one that has sophisticated equipment. But one that is able to understand the patient's needs thoroughly, respond quickly, and maintain long-term relationships. This is where the role of RME becomes very strategic.
And Vit is here not only as a software provider, but a strategic partner for transformation. RME is just the beginning. Behind it are features Semi-Offline, Patient Engagement, to Decision Support that are ready to help clinics move to the next level.
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